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Empire Recruitment are delighted to be recruiting on behalf of a leading international transport company currently undertaking a major systems transformation project.
Our client is migrating from a legacy platform to a new integrated Transport, Compliance and Customer Management system. They are seeking an experienced IT Systems Super User to lead onboarding, project coordination, and the ongoing management, optimisation and continuous improvement of the new system across the organisation.
Project & Onboarding Management
• Lead the internal implementation and rollout of the new Transport Management System (TMS).
• Coordinate with external software providers and internal stakeholders.
• Develop and manage onboarding plans, timelines and training schedules.
• Oversee data migration from the legacy system, ensuring accuracy and integrity.
• Identify and mitigate implementation risks.
Systems Management & Super User Support
• Act as the primary Super User and subject matter expert.
• Provide ongoing user support and troubleshooting.
• Deliver structured training sessions across departments.
• Develop SOPs, user guides and best practice documentation.
• Monitor system usage and drive full adoption across teams.
Continuous Improvement
• Analyse workflows and identify opportunities to optimise system usage.
• Work with compliance and transport teams to enhance reporting and operational efficiency.
• Recommend and implement system upgrades, integrations and automation improvements.
• Develop dashboards and reporting tools to support management decision-making.
Compliance & Data Oversight
• Ensure the system supports transport compliance requirements across jurisdictions.
• Maintain data accuracy, security and reporting standards.
• Support audit preparation and compliance reporting functions.
Empire Recruitment are currently recruiting on behalf of a long-established client within the construction and building materials sector for a reliable and hardworking Yard Operative.
This is a full-time, permanent role offering consistent daytime hours, strong weekly earnings, and long-term stability with a reputable employer.
Working in a busy builder’s yard environment, you will be responsible for handling concrete products and construction materials, preparing orders, and supporting daily yard operations. This role suits candidates with experience in building supplies, construction, concrete, or warehouse/yard operations.
- Loading and unloading building materials and concrete products
- Picking and preparing customer orders accurately
- Assisting with goods in/out operations
- Operating a forklift (where licensed)
- Maintaining a clean, organised, and safe yard
- Assisting customers and drivers in a professional manner
- Following all site health & safety procedures
Our client, is a renowned provider of luxury bathroom solutions. Their commitment to quality and innovation ensures our customers experience the best in bathroom design and functionality. As they expand, they are looking for enthusiastic and customer-focused individuals to join our team as Retail Sales Staff.
Role Overview:
The Retail Sales Staff will be pivotal in delivering an exceptional customer experience, driving sales, and maintaining the high standards of our new store. The ideal candidates will have a strong background in retail sales, excellent customer service skills, and a passion for luxury home improvement products.
Key Responsibilities:
Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Provide expert advice on our range of bathroom products and solutions.
- Handle customer enquiries and resolve issues promptly and efficiently.
Sales Performance:
- Achieve and exceed individual and store sales targets.
- Promote and upsell products to meet customer needs.
- Process sales transactions accurately and efficiently.
Store Presentation:
- Ensure the store is clean, organised, and well-stocked.
- Assist in setting up product displays and maintaining visual merchandising standards.
- Monitor inventory levels and report any shortages or discrepancies.
Product Knowledge:
- Stay informed about the latest product offerings and industry trends.
- Participate in training sessions to enhance product knowledge and sales skills.
- Share product insights and recommendations with customers.
Our Client, is seeking a motivated and detail-oriented Account Executive to join their growing Personal Lines team.
You’ll work in a fast-paced, customer-focused environment where you’ll manage renewals, support client retention and help drive sales across our wide portfolio of personal insurance products.
- Manage policy renewals, MTAs, and general customer queries
- Achieve retention and cross-selling targets across product lines
- Ensure compliance in all client interactions and documentation
- Accurately update client files using internal systems
- Liaise with claims departments and handle correspondence efficiently
- Work collaboratively across departments to meet team goals
Our client, is a leading name in premium bathroom & tiling solutions, They are dedicated to providing luxurious and innovative bathroom & tile products and are seeking a dynamic and experienced Sales Manager to lead their Louth team to success.
The Sales Manager will be responsible for overseeing the day-to-day operations of the store, driving sales growth, managing staff, and ensuring exceptional customer service. The ideal candidate will have a strong background in retail sales, proven leadership abilities, and a passion for luxury home improvement products.
Key Responsibilities:
Sales Leadership:
- Develop and implement effective sales strategies to achieve and exceed sales targets.
- Monitor sales performance and provide regular reports to senior management.
- Identify opportunities for growth and development within the local market.
Team Management:
- Recruit, train, and mentor a high-performing sales team.
- Set clear performance expectations and conduct regular performance reviews.
- Foster a positive and motivating work environment.
Customer Experience:
- Ensure all customers receive a superior shopping experience.
- Address and resolve customer enquiries and complaints in a professional manner.
- Maintain high standards of store presentation and product display.
Operational Excellence:
- Manage inventory levels to ensure optimal stock availability.
- Oversee the implementation of company policies and procedures.
- Ensure compliance with health and safety regulations.
Marketing and Promotions:
- Collaborate with the marketing team to plan and execute promotional campaigns.
- Develop local marketing initiatives to drive foot traffic and brand awareness.
- Analyse market trends and competitor activities.
A leading company in the retrofit and sustainable energy sector is seeking a highly organised and customer-focused Customer Service Administrator to join their busy operations team. This is a fantastic opportunity to play a key role in supporting energy upgrade projects that make a real environmental impact.
As a Customer Service Administrator, you’ll be responsible for ensuring the smooth running of daily administrative tasks within the Retrofit team. You’ll handle customer communications, manage documents and appointments, liaise with internal departments and external partners, and support compliance with industry and quality standards.
This role would suit someone who is proactive, detail-oriented, and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:
- Manage customer enquiries via phone and email
- Coordinate documentation and grant applications for retrofit projects
- Maintain and update internal databases and systems
- Liaise with customers, subcontractors, and project managers
- Organise appointments and track project progress
- Assist with invoicing, credit notes, and payment processing
- Produce reports, meeting minutes, and other administrative outputs
- Ensure compliance with ISO 9001, 14001, and 45001 standards
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