Excellence in RecruitmentShaping Futures

Key Responsibilities

• Carry out property inspections to assess retrofit works and verify that completed installations meet the required specifications and SEAI standards.
• Support the administration of retrofit projects, ensuring all documentation is completed accurately and on time.
• Work closely with contractors, project teams, and external assessors to ensure projects progress efficiently and any issues are resolved promptly.
• Build and maintain positive relationships with homeowners by providing professional guidance and responding to technical queries where required.
• Attend site visits and project meetings, recording key actions and maintaining organised project records.
• Keep project management systems up to date with site photographs, inspection notes, correspondence, and project milestones.
• Monitor outstanding defects or remedial works and confirm they are completed to the required quality standard.
• Assist with the administration of SEAI grant and incentive processes, ensuring compliance with programme requirements.
• Maintain accurate records for all assigned projects, including customer details, contractor information, and site documentation.
• Liaise with internal departments to ensure projects are delivered efficiently and customer expectations are consistently met.
• Prepare reports, presentations, and supporting documentation as required.
• Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery.
• Stay informed of developments in the retrofit and energy efficiency sector to ensure best practice is maintained.

Quality, Compliance & Health & Safety

• Follow the organisation's Quality, Environmental, and Occupational Health & Safety Management Systems.
• Complete all required quality and compliance documentation, including corrective action records where necessary.
• Promote safe working practices by identifying and reporting hazards or potential risks.
• Ensure all work is carried out in line with company policies, industry regulations, and relevant legislation.
• Adhere to company driving procedures, complete vehicle safety checks, and comply with all applicable road traffic regulations.

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Operational Management

• Lead the daily planning, scheduling, and delivery of operations across multiple locations.
• Ensure the effective allocation and utilisation of crews, fleet, equipment, and operational resources.
• Manage the on-call rota, ensuring fair distribution, appropriate cover, and consistent service delivery.
• Chair daily operational huddles and weekly performance review meetings.
• Maintain clear visibility of all active works, ensuring jobs progress efficiently from commencement through to completion.
• Support planners and operational staff in resolving scheduling challenges and maximising productivity.
• Ensure all works are delivered safely, efficiently, and in accordance with company procedures.
• Identify and implement opportunities to improve operational processes and service delivery.

Performance & KPI Management

• Monitor departmental performance through agreed operational and commercial KPIs.
• Prepare and present weekly and monthly performance reports to the COO.
• Track and analyse:
• Revenue
• Gross margin
• Productivity
• Fleet and crew utilisation
• Response times
• Service performance
• Work completion rates
• Monitor performance across all service lines, ensuring operational efficiency, profitability, and consistent service standards.
• Ensure all completed works are accurately captured, processed, and contribute to departmental turnover.
• Identify areas for improvement and implement corrective actions where required.
• Deliver departmental performance in line with agreed annual revenue and profitability targets.

Commercial Responsibility

• Take ownership of departmental financial performance, budgets, and cost control.
• Maximise operational efficiency while maintaining high service standards.
• Support business growth by identifying opportunities to expand existing services and improve customer retention.
• Work closely with Sales and Business Development teams to support new business opportunities.
• Identify operational efficiencies that improve profitability, productivity, and resource utilisation.
• Ensure commercial awareness is embedded in day-to-day operational decision-making.

Team Leadership & People Management

• Lead, motivate, and manage operational teams across multiple locations.
• Build strong working relationships with supervisors, planners, drivers, and field-based employees.
• Develop a thorough understanding of team capability, capacity, and individual strengths.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular one-to-one meetings and formal performance reviews.
• Support employee development through coaching, mentoring, and training initiatives.
• Manage performance issues in line with company policies and procedures.
• Oversee performance-related incentive schemes, ensuring rewards are fair, transparent, and aligned with departmental objectives.
• Promote high levels of employee engagement, morale, and retention.

Client & Stakeholder Management

• Act as the primary escalation point for significant operational or customer service issues.
• Build and maintain strong relationships with key clients and stakeholders.
• Collaborate closely with internal departments including Finance, Fleet, Sales, Compliance, and Operations.
• Work with the Fleet Manager to ensure vehicle availability, maintenance scheduling, and driver readiness.
• Coordinate with internal operational and processing facilities to ensure work scheduling aligns with available capacity, minimising downtime and maximising operational efficiency.
• Ensure service delivery consistently meets company standards and customer expectations.

Health, Safety & Compliance

• Ensure full compliance with all health, safety, environmental, and regulatory requirements.
• Promote and maintain a proactive safety culture across all operational locations.
• Monitor driver hours and working time regulations to ensure legal compliance.
• Ensure all operational documentation and compliance records are maintained accurately.
• Support incident investigations and implement corrective and preventative actions where required.

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• Support the Branch Manager in the day-to-day running of the branch.
• Lead and motivate the counter sales, warehouse and yard teams.
• Ensure exceptional customer service standards are maintained at all times.
• Assist in achieving branch sales and profitability targets.
• Provide technical advice and product recommendations to customers.
• Manage customer quotations and key trade accounts.
• Monitor stock levels and coordinate with purchasing to maintain product availability.
• Assist with staff scheduling, training and performance management.
• Ensure health and safety procedures are adhered to throughout the branch.
• Deputise for the Branch Manager during periods of absence.

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• Assist customers with product selection and technical advice.

•      Deliver excellent customer service to trade and retail customers.

• Process sales accurately using the company's EPOS system.

• Prepare quotations and follow up on customer enquiries.

• Build strong relationships with existing customers while identifying opportunities to increase sales.

• Maintain an organised, well-stocked and presentable trade counter.

• Liaise with warehouse staff regarding stock availability and customer orders.

• Receive deliveries and assist with stock control where required.

• Handle customer queries and resolve issues professionally.

• Work closely with colleagues to ensure efficient branch operations.

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• Carry out attic insulation works in accordance with company procedures and industry best practice.
• Install insulation materials to roofs, lofts, and floors to improve the energy efficiency of residential properties.
• Prepare work areas before installation, ensuring all surfaces and access points are suitable for the work being undertaken.
• Install attic access flooring and storage platforms where required.
• Ensure adequate ventilation is maintained within roof spaces and fit ventilation products as specified.
• Protect and insulate pipework, water storage tanks, ducting, and other services located in attic areas.
• Complete floor insulation works, including carefully removing and replacing floorboards where necessary.
• Use hand and power tools safely and correctly to complete installations to a high standard.
• Keep work areas clean and tidy throughout each project and dispose of waste materials appropriately.
• Record completed work, including photographs and installation details, in line with company procedures.
• Work closely with colleagues and supervisors to ensure projects are completed efficiently and on schedule.
• Provide a professional and courteous service when working in customers' homes, respecting their property at all times.
• Comply with all health and safety requirements, company policies, and quality standards.