Excellence in RecruitmentShaping Futures

The Sales Manager will be responsible for overseeing the day-to-day operations of the store, driving sales growth, managing staff, and ensuring exceptional customer service. The ideal candidate will have a strong background in retail sales, proven leadership abilities, and a passion for luxury home improvement products.

Key Responsibilities:

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Sales Leadership:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Monitor sales performance and provide regular reports to senior management.
• Identify opportunities for growth and development within the local market.

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Team Management:

• Recruit, train, and mentor a high-performing sales team.
• Set clear performance expectations and conduct regular performance reviews.
• Foster a positive and motivating work environment.

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Customer Experience:

• Ensure all customers receive a superior shopping experience.
• Address and resolve customer enquiries and complaints in a professional manner.
• Maintain high standards of store presentation and product display.

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Operational Excellence:

• Manage inventory levels to ensure optimal stock availability.
• Oversee the implementation of company policies and procedures.
• Ensure compliance with health and safety regulations.

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Marketing and Promotions:

• Collaborate with the marketing team to plan and execute promotional campaigns.
• Develop local marketing initiatives to drive foot traffic and brand awareness.
• Analyse market trends and competitor activities.

As a Customer Service Administrator, you’ll be responsible for ensuring the smooth running of daily administrative tasks within the Retrofit team. You’ll handle customer communications, manage documents and appointments, liaise with internal departments and external partners, and support compliance with industry and quality standards.

This role would suit someone who is proactive, detail-oriented, and enjoys working in a fast-paced, collaborative environment.

Key Responsibilities:

• Manage customer enquiries via phone and email
• Coordinate documentation and grant applications for retrofit projects
• Maintain and update internal databases and systems
• Liaise with customers, subcontractors, and project managers
• Organise appointments and track project progress
• Assist with invoicing, credit notes, and payment processing
• Produce reports, meeting minutes, and other administrative outputs
• Ensure compliance with ISO 9001, 14001, and 45001 standards

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• Maintain the yard and worksite, ensuring areas remain clean and organized
• Taking in deliveries from suppliers and organizing storage. Perform forklift operations as needed.
• Organizing goods for delivery to customers.
• Demonstrate flexibility by working across all departments and performing a wide range of tasks as required.
• Work comfortably in an outdoor environment.
• Operate a forklift safely and efficiently.
• Maintain a positive, proactive, and can-do attitude in all work situations.
• Follow all Health and Safety policies, procedures, and regulations at all times.
• Work independently with minimal supervision as well as collaboratively within a team.
• Follow verbal and written instructions accurately and efficiently.
• Use all required Personal Protective Equipment (PPE) consistently and correctly.
• Perform additional duties as assigned by supervisors or management.

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·      Employment Type: Full-Time or Part-Time

·      Working Days: Monday to Saturday

·      If working Saturday, a day off is provided during the week

·      Hours: 8:30 AM – 6:00 PM

·      No Sunday or Bank Holiday work

·      Salary is DOE

Key Responsibilities

·      Provide fast, friendly, and knowledgeable customer service by engaging with customers, assessing their needs, and offering tailored assistance

·      Build and maintain strong product knowledge in areas such as Building Materials, Hardware, and Plumbing supplies

·      Answer customer queries, explain product features, and suggest complementary products

·      Keep shelves well-stocked, organised, and merchandised to maintain a clean and professional store appearance

·      Monitor stock levels, report low inventory, and assist with stock replenishment

·      Support other departments and assist with general store duties as required

·      Work independently and as part of a collaborative team

·      Use in-store computer systems efficiently

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The purpose of this role is to work as part of a dynamic sales team seeking and winning Commercial New Business. The role entails working on specific company driven sales campaigns with the business as well as working on own initiative to generate larger type Commercial New Business leads for conversion.

Sales and Activity Management:

• Seek, Quote and Convert quotations for new commercial clients.
• Meet challenging income acquisition and referral targets set.
• Assist in achieving the overall objectives of the Commercial Lines New Business Team.
• Comply with all relevant compliance legislation.
• Manage aged debt and premium collection.
• Comply with all Management Audit Requirements.
• Ensure agreed processes are followed in all matters.
• Maintain an excellent team work ethic.

Customer Relationship Management:

• Build effective working relationships with all prospective clients in a short space of time by establishing trust, anticipating needs, sharing information and meeting commitments.

Customer Service:

• Portray a professional image to exceed customer service standards.
• Take personal responsibility for delivering the highest level of accuracy and quality in your work.

Team Collaboration:

• Work closely with company directors.
• Work within a collaborative team environment.
• Assist in achieving the overall objectives of the Commercial Lines New Business Team.

Compliance:

• Work with the Commercial Lines Manager and Compliance Teams in ensuring that quality of file records meets prescribed standards.

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Deliver high-quality design work across key projects from Tender stage to completion

Set and maintain design standards,guidelines, and best practices

Review and refine design concepts, layouts,and final outputs

Plan and prioritise design work to meet deadlines

Collaborate closely with clients, main contractors, subcontractors, and procurement

Provide constructive feedback and support performance development for team members

Actively contribute to shaping the daily working environment within the design office and showroom

Help create a collaborative, inspiring, and well-organised design space

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